Service Excellence

Service Quality Works Wonders for Owner/Member Relationships

Service excellence means more than just exceeding expectations. It means delivering on promises and resolving issues and queries that arise. Credit unions and their members desire frictionless service interactions and appreciate and respect organizations that are easy to do business with.

PSCU works closely with our Owners to continuously create and strengthen service-based processes, delivering truly satisfying experiences across all touchpoints. Strategic investments in people, processes and technology across the entire enterprise further help differentiate payment card service, member services and training experiences.

Technology solutions such as platform integration tools and the secure Owner service portal, MemberConnect, deliver productivity improvements and higher Owner and member satisfaction rates with services PSCU supports daily.

Service performance statistics are among the highest in the industry

Experienced, creative and skilled teams drive a return on your business objectives

Owners’ staff have a direct line to the service area most appropriate to resolve issues quickly and efficiently