Learning

Well-Trained Staff Make Most Effective Service and Brand Ambassadors

A credit union’s commitment to staff training reflects its mission to invest in the welfare and satisfaction of its members, as well as the organization’s continued success and profitability. The scope and growing complexity of services credit unions deliver to members require member-facing and back-office operations staff to have the knowledge and tools they need to effectively and capably serve members.

PSCU’s numerous training courses and learning delivery modules give Owners great opportunity and flexibility to build and nurture the development and skillsets of their critical service staff. Training programs from PSCU cover all payment types the CUSO supports on behalf of Owners, including credit, debit, prepaid cards, new card program management and bill pay. Special training consulting resources provide advice on how to optimally leverage PSCU’s various card processing platforms.

The Momentum online learning portal gives Owners quick access to learning materials and helps track and report staff’s understanding of the tools and processes they need for maximum performance.

Self-paced learning modules

Instructor-led and virtual training sessions

Regional sessions by PSCU’s expert trainers enable staff to receive an interactive face-to-face training experience