Special Circumstances

Contact Centers Handle the Unexpected

Credit unions’ contact centers sometimes need help to manage certain one-time or rare events that cause a spike in member call volume. PSCU Contact Center Services & Solutions give Owners a well-staffed and trained resource to serve members in even the most challenging situations.

Credit unions rely on PSCU contact center resources to adapt nimbly on their behalf when events such as core system or payment platform conversions, major weather events, new product implementations or marketing campaigns spark an unexpected flurry of member inquiries.

PSCU helps Owner credit unions maintain their members’ expectations for service when the unexpected happens.

Integrations with core systems and custom scripting emulate Owners’ member service capabilities and culture

Give Owners the necessary support to handle limited-duration service demand

Provide Owners with the assistance necessary to handle unexpected events