Member Engagement & Fraud Alerts

Alert Cardholders and Identify Fraud in Numerous Ways

We engage the member with Fraud Alerts the minute a suspicious transaction or event is flagged in our system. Our Fraud Alerts solution engages the member in multiple ways -two-way text or automated message and live agent. Fraud is identified or ruled out earlier in the process when cardholders receive a free-to-end-user text fraud alert that they can quickly text back to confirm fraud.

Available 24/7/365, fraud alerts allow your members to verify if a suspicious transaction with a response to the alert, and then complete the lost/stolen process to receive a new card if fraud is confirmed, minimizing the inconvenience of a long, drawn-out process.

Reach more members and increase convenience with free-to-end-user text fraud alert

Alert members with a Live Agent who places outbound calls to member to verify transactions

Lost/Stolen account processing when fraud is confirmed