CONTACT CENTER SERVICES AND SOLUTIONS
A Trusted Partner for Your Credit Union Brand
Focus on building member relationships, while PSCU supports your members 24/7/365.
Service Powered by Innovation
Deliver a seamless member experience with professionally trained agents and innovative technology.
- A Highly Economical Investment
Cost-effectively increase the scope of your service capabilities. Find savings in hiring, training, new phone technology and increased operational efficiency, while enjoying improved staff engagement and satisfied members. - Operational Efficiencies
Address day-to-day staffing needs due to fluctuating call volumes and provide continuous agent availability during high-volume times. All calls are monitored for caller and agent sentiment by best-in-class speech analytics software. Easily navigable call menu options, interactive voice response (IVR), short hold times, quick call handling times and access to eight cores provide a seamless experience - resulting in increased member loyalty. - Specialized Representatives
With more than 40 years of industry experience and over 1,600 professionally trained agents, including bilingual representatives, our team expertly serves your members’ needs and aligns with your brand and values. We leverage data analytics and job simulation to recruit top talent, while our agents cover multiple time zones to support your members after-hours or during unexpected events.
Member Services
- Full-service contact center support for transactions, payments and online services
- Overflow services to help mitigate the demands of excessive call volume
- After-hours services to extend your credit union’s service model - customized to your unique requirements - in a cost-effective way
- Leading-edge technologies, combined with best-in-class agent training, provide additional layers of security that go beyond authentication
Card Services
- The latest technologies and member service tools to help resolve member issues and questions regarding their credit and debit accounts
- Available anytime, day or night, with “one call resolution”
- Consolidated applications enable agents to help your members with a variety of services
Hear From Our Owner Credit Unions
“They’ve done a tremendous job of drastically reducing what our hold time is for our members, and providing a much better experience to them overall.”
Municipal CU
New York, NY
“The partnership, the collaboration, the focus on our members and service delivery has been great and we really appreciate the relationship. I would wholeheartedly recommend PSCU’s contact center solutions.”
BCU
Vernon Hills, IL
“Our contact center system was not fully functional. Our Chief Technology Officer reached out to our account executive, and by the next day, PSCU was taking calls from our members.”
First Commonwealth FCU
Lehigh Valley, PA
