Learn Call Center Strategies That Support Success

Presented by Frank Kovach, Director of Contact Center and Operations Consulting with Advisors Plus; Rob Pesick, Sales Solutions Consultant at PSCU; and special guest Jon Sulfsted, MyBranch Manager at Pelican State Credit Union interviewed by Mike Whitlock, PSCU’s National Sales Executive. Each presented their experiences with call centers and the impact Total Member Care’s (TMC) role has played as a proven service resource. During last year’s natural disasters, TMC’s remote facilities were instrumental in helping 160 credit unions stay open and supporting their communities. But you don’t need to wait for a natural disaster to see the advantages of having the reliable support of a call center.

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