An outsourced call center service, such as Total Member Care, should be a key part of your strategy for ensuring excellent member service under any circumstances. And in areas of the country prone to flooding, putting TMC in your business continuity plan is not is not an expense but an essential member service. From preparing for natural disasters to meeting the daily demands of after-hours and overflow inquiries, TMC can support a credit union’s ongoing relevance in the community and drive new revenue streams.
Pelican State Credit Union is taking full advantage of its service collaboration with TMC. How it got there is an interesting story …
Contact your PSCU Account Executive to learn more about PSCU’s TMC Contact Center services and options, including a no-cost analysis of your current call center situation, at 844-367-7728 and select Option 1.
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