2025 Trends: The Future of First-Party Collections

Summary: As we enter 2025, U.S. household debt continues to increase. Credit unions must remain innovative and enhance their debt recovery solutions to best serve members. David Knowles, President of TriVerity, a Velera company, discusses the future of first-party collections and key factors for credit unions to consider as they plan ahead for the new year.

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Author: David Knowles is the President of TriVerity, a Velera company. He oversees the delivery of services, contracting, digital integration, marketing, IT, support and more within TriVerity. He additionally leads disputes and operations for Velera. David holds more than 20 years of experience in the financial services and consulting industries, starting his career in collections and holding positions across advisory consulting and multinational banking functions in the United States, Bermuda, Latin America and Europe.

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