PSCU's 2021 Eye on Payments Study

For the fourth consecutive year, PSCU surveyed more than 1,750 credit union members and other financial institution customers from across the United States to explore their evolving payment preferences. We are proud to share these findings to help you develop and enhance your payment strategies.

Among the key findings, our fourth annual study revealed a growing demand for a personalized payments experience from consumers across the country, while usage of contactless cards, mobile wallets and digital payments continued to grow substantially. Explore this in-depth look at payments trends, including demographic data and analysis, to help your credit union make strategic decisions and provide a better, more personalized member experience.