Contact Center Solutions for Credit Unions

Technology as the Foundation, People as the Difference

Credit unions are facing rising member expectations for high-quality, personalized, tech-enabled support that doesn’t sacrifice the human touch. Amidst rapid advancements in technology and regulatory pressures, many financial institutions are struggling to keep pace with these evolving needs.

Velera offers scalable, ready-to-implement solutions that eliminate the complexities and costs of building or maintaining an in-house team. As a fully integrated, B2C service offering, our contact center solutions combine cutting-edge technology with a skilled, experienced workforce to provide seamless, member-centric support that serves as an extension of your credit union.

Innovate and Empower

Innovation flourishes where technology and service intersect. We empower our agents through resources that equip them to deliver exceptional service. By investing in and optimizing our contact center technology, we’re enhancing efficiency, reducing call times, improving security and driving prioritization at every touchpoint.

Velera's Contact Center Services & Solutions:

Streamline calls with a single, intuitive interface (Unified Agent Desktop) for quicker resolutions and more accurate interactions across channels.
Enhance self-service with immediate, conversational support for common inquiries through Intelligent Virtual Assistant (IVA).
Analyze conversations in real time using speech analytics to identify trends, compliance risks and opportunities for improved service and operational efficiency.
Boost security with a secure and frictionless authentication process through voice biometrics to reduce the need for security questions, providing peace of mind and protection against fraud.

VeleraTV: Enhancing the Contact Center Experience

In this episode, Rini Fredette, Senior Vice President of Contact Center Services and Solutions, shares insights into the latest developments in contact center technology, how leveraging remote work opportunities can help credit unions address contact center staffing challenges, and the steps Velera is taking to prevent contact center fraud and protect members’ data.

More Insights to Optimize Your Contact Center